Privacy Policy

Effective date: [Insert date]

This Privacy Policy explains how TicketPal.co.uk (“TicketPal”, “we”, “us”) collects and uses your information. It applies when you use our website, buy tickets, contact support, or otherwise interact with us.

This Policy is governed by Scots law and aligns with the UK GDPR and the Data Protection Act 2018.

1) Who we are

TicketPal Ltd (“TicketPal”, “we”, “us”), operator of ticketpal.co.uk. For privacy queries, contact: support@ticketpal.co.uk.
Address: TicketPal Ltd, 78 Monteith Drive, Clarkston, G76 8NJY

2) Information we collect

  • Account & order data: name, email, telephone, billing info, ticket purchases.
  • Event data: attendee names/emails (where provided), preferences you submit.
  • Technical data: IP address, device/browser info, cookies and similar technologies.
  • Support: messages sent to our support channels.

3) How we use your information

  • Provide our ticketing platform and process your orders.
  • Send confirmations, service messages and important updates.
  • Share necessary order details with relevant Event Organisers to fulfil your purchase.
  • Improve our website, security, and customer experience.
  • Comply with legal obligations (e.g., accounting, fraud prevention).

4) Lawful bases for processing

  • Contract: to provide ticketing and related services you request.
  • Legitimate interests: service improvement, security, support, fraud monitoring.
  • Legal obligation: tax, accounting, and regulatory requirements.
  • Consent: where required (e.g., certain marketing or non-essential cookies).

5) Sharing your data

  • Event Organisers: we share relevant order/attendee details so they can run the event.
  • Processors: payment providers (e.g., Stripe), email and hosting partners who help us run TicketPal.
  • Legal & compliance: if required by law or to enforce our terms.

International transfers (if any) are protected by appropriate safeguards (e.g., SCCs).

6) How long we keep your data

We retain personal data only as long as necessary for the purposes above (e.g., orders typically retained for accounting/legal requirements). When no longer needed, we securely delete or anonymise it.

7) Your rights

Under UK GDPR, you have rights over your personal data, including:

  • Access, rectification, erasure, and portability.
  • Restriction or objection to processing (including direct marketing).
  • Withdraw consent where processing relies on consent.
  • Complain to the ICO: ico.org.uk.

To exercise your rights, contact support@ticketpal.co.uk.

8) Security

We use reasonable technical and organisational measures to protect your data. However, no internet transmission is 100% secure. Please keep your account credentials safe and notify us of any suspected misuse.

9) Cookies

We use cookies and similar technologies for core functionality, analytics, and improving your experience. See our Cookie Policy for details and choices.

10) Changes to this Policy

We may update this Policy from time to time. The latest version will always appear here. If changes are significant, we’ll take reasonable steps to notify you.

11) Law & contact

This Policy is governed by the laws of Scotland. For questions, contact support@ticketpal.co.uk.