Choose whether ticket buyers pay the TicketPal and Stripe fees at checkout, or absorb both costs within the advertised ticket price. The rates and calculator below show what the customer pays and what the organiser receives.
Why choose TicketPal?New organiser offer
Launch your first paid event with half-price TicketPal platform fees, whether you pass them through or absorb them.
Available to eligible new organiser accounts for their first published paid event. The discount applies to TicketPal platform fees only; Stripe processing, add-ons and managed services are excluded. Eligibility is confirmed during onboarding.
Pass-through (buyer pays fees)
Absorbed (organiser pays fees)
Reduced rates for registered charities and qualifying not-for-profit community projects. Eligibility verification is required.
Pass-through (buyer pays fees)
Absorbed (organiser pays fees)
Estimate TicketPal costs, then compare them with a current provider using clearly stated public-rate assumptions.
TicketPal does not add a reserved-seating surcharge. Where a selected provider publishes one, the comparison includes it.
TicketPal fees are based on ticket value. Stripe processing is always shown as an estimated 1.5% of the transaction value plus 20p per booking, not per ticket. Actual Stripe charges can vary by card type and transaction.
This provider does not publish one rate that can be applied reliably to every organiser.
Get a detailed comparisonPublic rates checked 26 August 2026. These are planning estimates, not quotes. VAT and card processing are included only where the provider says they apply. Discounts, prepaid credits, charity terms, negotiated pricing, premium cards, refunds and optional services can change the result.
The comparison shows the total estimated fee burden. Pass-through or absorbed determines whether that cost is paid by the buyer or organiser; it does not make the fee disappear.
Running a free event? TicketPal is free for you and your audience — there are no TicketPal fees and no Stripe fees on £0 tickets. It’s the simplest way to manage registrations, control capacity, and communicate with attendees.
* Excludes use of Box Office service
| Feature | Pass-through | Absorbed |
|---|---|---|
| Standard TicketPal fee | 5% (added) | 4% (included) |
| Charity & community TicketPal fee | 4% (added) | 3% (included) |
| Who pays TicketPal and Stripe fees? | Ticket buyer | Organiser |
| Net to organiser per ticket | Full ticket face value | Face value minus TicketPal and Stripe fees |
| Box Office Service | Available add-on (£250 per show) | Available add-on (£250 per show) |
Let TicketPal handle your on-the-day sales and customer support with our professional Box Office team. Ideal for theatre productions, festivals, and community events that want a reliable, hands-off solution.
£250 per show
We’ll help you set up in minutes.