TicketPal keeps things easy — no hidden fees, no confusing maths, just clear pricing that helps your event thrive. Whether you’re selling out theatres, running community shows, or managing festivals, you’ll know exactly what your audience pays and what you’ll take home. Our model is designed to grow with you, not eat into your success.
Pass-through (buyer pays fees)
Pass-through (buyer pays fees)
Community & Charity Events We know that every pound counts for charitable organisations. Registered charities and non-profit events can access bespoke, reduced-rate packages designed to help you raise more, stress-free. TicketPal’s team will tailor a structure that suits your goals — whether you’re selling 50 tickets or 50,000.
Fixed percentages. Toggle pass-through vs absorbed, and switch to charity rates.
Fees are calculated as a percentage of the listed ticket price. Toggle between Pass-through and Absorbed to see customer and organiser outcomes, and switch to Charity rates if applicable.
Running a free event? TicketPal is free for you and your audience — there are no TicketPal fees and no Stripe fees on £0 tickets. It’s the simplest way to manage registrations, control capacity, and communicate with attendees.
* Excludes use of Box Office service
| Feature | Pass-through | Absorbed |
|---|---|---|
| TicketPal fee | 6% (added) | 4% (included) |
| Customer sees booking fee line | Yes | No (single price) |
| Net to organiser per ticket | Face value (minus Stripe %) | Face value minus included fees |
| Box Office Service | Available add-on (£250 per show) | Available add-on (£250 per show) |
Let TicketPal handle your on-the-day sales and customer support with our professional Box Office team. Ideal for theatre productions, festivals, and community events that want a reliable, hands-off solution.
£250 per show
We’ll help you set up in minutes.