For event organisers
Fair fees, earlier access to your money and more control over every event.
Pass TicketPal fees to buyers or absorb them within your advertised ticket price.
Sales are processed through your connected Stripe account, subject to Stripe’s settlement controls.
Manage availability, sales, entry and customer-service policies from your organiser workspace.
TicketPal is an event ticketing platform that gives organisers greater control over ticket sales, fees and revenue. You can create and sell tickets online, choose how TicketPal fees are handled and receive ticket revenue through your connected Stripe account.
TicketPal combines competitive fees with flexible pricing and direct Stripe Connect payments. You can:
Greater financial control: you decide how TicketPal fees are handled, eligible community organisations receive preferential pricing, and ticket revenue is processed through Stripe without a standard TicketPal post-event hold.
Standard pricing
Eligible charity and community pricing
Stripe’s payment-processing charges apply separately. Use our pricing calculator to compare the options.
A passed-through fee is added at checkout and paid by the ticket buyer. An absorbed fee is taken from the advertised ticket price and deducted from the organiser’s ticket revenue.
Passing fees through protects the face value of your ticket revenue. Absorbing them gives customers one all-inclusive advertised price and uses TicketPal’s lower absorbed rate.
Preferential pricing is intended for verified organisations such as registered charities and qualifying not-for-profit community projects. These may include community groups, voluntary organisations, schools and PTAs, amateur arts groups and eligible dance schools.
TicketPal may request evidence of an organisation’s status and activities before applying the reduced rate.
Stripe securely processes online payments. Its published standard UK rate is currently 1.5% plus 20p for a successful standard UK card transaction. Premium and international cards may cost more.
Stripe controls its processing prices, account-verification requirements and bank payout schedules. Check Stripe’s current UK pricing for full details.
Ticket revenue is processed through your connected Stripe account as sales are made. TicketPal does not impose a standard post-event payout hold for Stripe Connect transactions.
Funds first enter your Stripe balance, then Stripe sends available funds to your nominated bank account according to your payout schedule. Timing can be affected by account age, verification, payment method, risk checks, weekends and bank holidays.
Standard bank payouts are not guaranteed to be instant. New accounts may have a longer initial settlement period. Eligible Stripe accounts may be offered different payout schedules or paid instant payouts; availability and charges are controlled by Stripe.
Earlier access to available revenue can help with venue hire, performers, equipment, production, marketing, insurance, catering and other suppliers. Access remains subject to Stripe’s verification, payout and risk controls.
Yes. You can create ticket types for an event or performance, set prices and allocations, and use pricing rules and discounts for offers such as early booking, concessions or group promotions.
Yes. Customers can choose quantities and available ticket types, subject to the limits and remaining capacity configured for the event.
Yes. Organisers can set overall admission capacity and allocations for individual ticket types. TicketPal also supports allocated seating where a venue seating plan has been configured.
Complimentary and zero-price allocations can be discussed during event setup. We will confirm the appropriate configuration and any applicable policy before the event is published.
Yes. TicketPal supports discount codes and automatic discounts, including fixed-value or percentage reductions, quantity thresholds, selected ticket types and expiry dates.
You can link customers directly to your TicketPal organiser or event pages. Talk to us before promising an embedded checkout, as integration options depend on the website and event setup.
Yes. TicketPal supports one-off events and events with multiple performances. Existing performances can be duplicated to speed up setup; fully automated recurring schedules are not currently promised.
Yes. TicketPal provides sales, booking, attendance, unsold-ticket, referral and campaign reports, with downloads available for key reports. Stripe provides payment, fee, balance and bank-payout information for the connected account.
TicketPal’s settlement view is currently a reporting preview rather than a complete financial ledger, so Stripe remains the source of truth for processing charges and payouts.
Organisers have appropriate access to customer and attendee information needed to operate their events, subject to data-protection law, customer consent and TicketPal’s privacy terms. Organisers must use customer information lawfully, especially for marketing.
TicketPal supports event and referral links, discount codes, campaign attribution and booking marketing consent. Organisers can use those tools to promote events and understand which campaigns generated paid bookings.
Refund requests follow the organiser’s published policy, TicketPal’s terms and Stripe’s payment procedures. Approved refunds use TicketPal’s controlled workflow, and organisers must retain sufficient funds for refunds, cancellations and disputes.
The organiser is responsible for notifying ticket holders and arranging refunds in line with its terms and applicable consumer law. TicketPal provides event-cancellation communications and controlled refund operations. Stripe may recover refunds from the connected account’s balance or future revenue.
TicketPal is designed for charities, dance schools, community groups, performing arts organisations, schools and PTAs, clubs, independent organisers, venues, workshops, business events, festivals and live entertainment.
Yes. Stripe Connect is TicketPal’s standard payment-processing option. You will connect an eligible existing Stripe account or create one during onboarding, and Stripe will request identity, organisation and bank details for verification.
The guided setup takes you through your organisation, Stripe connection, venue, event details, performances, ticket types, capacity and customer-service policies before publication.
Start by setting up your organisation and next event on TicketPal. Historical data imports are assessed individually for technical compatibility and lawful permission; they are not currently a guaranteed self-service feature.
Speak to the TicketPal team about your event, expected ticket sales and the best fee option for your organisation.
Fair fees. Faster access to your money. More control with TicketPal.